Returns Policy

We hope you will be completely satisfied with any product purchased from our store, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Any item may be returned for any reason within 28 days from the date of despatch for a full refund (less postage costs), as long as it remains unused and in as new condition with all packaging and labels intact. The latest acceptable date for returns is printed on your delivery note for clarification. Please indicate on your delivery note the item(s) you are returning and the reason.

For information on how to return your goods please see the reverse of the delivery note enclosed with your order.

All goods should be returned via an insured, traceable service to: Openhouse Products Ltd, 125 Craven Street, Birkenhead, Merseyside. CH41 4BW United Kingdom

Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after the date shown on your delivery note cannot be refunded. Please allow 14 days for refunds to be processed and credited to your card.

Checklist for returning items

• Please ensure that the delivery note enclosed with your order is completed and returned with your parcel,
• Goods should be returned via an insured, traceable service to reach us on or before the return date shown on your delivery note (it is advisable to make a note of any tracking numbers in case they are required)
• Please make sure goods are securely packaged to avoid damage in transit.